Terms of use
The short version: we help you find places and pass on your booking requests. The venue is the one who serves you.
Last changed on Tuesday 13 October 2026.
1. Who we are
VamosOut (“we”) is operated by ZY Agency, Luxembourg. These terms apply to everyone who uses the site.
In these terms a “guest” is anyone who looks for something to do or asks for a booking; a “venue” is the business that provides the activity; a “request” is what a guest sends to a venue through us; a “booking” is a request the venue has accepted.
2. These terms and their changes
By sending a booking request, buying a gift voucher or claiming a venue’s page you accept these terms as they stand that day. We may change them: the date at the top says when we last did. A change never reaches back to a booking that is confirmed or a voucher that is paid for.
3. Using the site
Looking around is free and needs no account. To send a booking request or buy a gift voucher you must be an adult, or act with the consent of a parent or guardian. Give your real name and an e-mail address you read: everything about your booking is sent there.
Children take part under the responsibility of the adult who booked for them, unless the venue expressly takes charge of them.
4. What the service is
We publish a guide to places and pass booking requests from guests to venues. A booking is an agreement between the guest and the venue. We are not a party to it and do not provide the activity ourselves.
Where you pay for a booking through us, we receive the money on the venue’s behalf: once you have paid us, you have paid the venue.
5. Information on the site
Place details come from public sources and from venues. We work to keep them right but cannot promise that every opening hour or price is current. Check with the venue before a long trip.
What a venue wrote on its own page — description, prices, times, photos — is the venue’s to answer for.
How lists are ordered: venues on a paid visibility plan come first and are marked “Popular”; after them come the places we know most about — address, opening hours, prices, a way to book, a photo. Nobody can pay to be described better.
6. Booking requests
A request is not a booking. It becomes one only when the venue accepts it; we tell you by e-mail. The venue may decline, and a request nobody answers within two days is closed.
Give correct details and only ask for what you intend to attend. Cancel through the link in our e-mail if your plans change.
Where a venue shows its free times, you choose one of them; the time is yours only once the venue has accepted. Some venues take bookings on their own website: we send you there, and such a booking is made under the venue’s terms, not these.
The e-mail that confirms your booking, and the page it links to, are your proof of it: show either at the venue.
7. Prices and payment
Prices shown on a page are indicative unless the venue has confirmed them. The price that counts is the one the venue confirms when it accepts. Unless we say otherwise, you pay the venue directly. Where online payment is offered, it is handled by our payment provider and the venue’s own cancellation rules apply.
Where a venue has set its own price and takes payment through us, we ask for your card when you send the request. The amount is only reserved: nothing is taken until the venue accepts, and never more than the amount you were shown. If the venue declines, does not answer within two days, or you cancel before it answers, the reservation is released and nothing is charged.
Where the venue names the price only when it accepts, we may send you a link to pay online; otherwise you pay at the venue.
Card payments are handled by Stripe; we never see or store your card number. Prices are in the currency of the venue’s country and include the taxes the venue charges. Your bank may add fees of its own for a payment in another currency.
8. Changing and cancelling
Before the venue has answered, you can cancel a request on its page at any time: nothing is charged. A booking you pay at the venue can also be cancelled on its page; please do it as early as you can.
A booking paid through us — by card or with a gift voucher — can be cancelled on its page, free of charge, until the time before the start that the venue has set (24 hours, 48 hours, 7 days, 14 days). The venue’s page says which, and so does the e-mail that confirms your booking. What you paid then goes back to where it came from: to your card, usually within 5 to 10 days, or onto your voucher.
After that time the booking stands. If you cannot come, write to us: we ask the venue, but it may keep the price. The same holds if you do not come at all.
To change the day, the time or the number of people, write to the venue or to us. A change is made only when the venue has said yes.
If the venue has to cancel — weather, illness, too few people — it tells you as soon as it knows, and you choose between another date and getting back in full what you paid through us.
9. Right of withdrawal
Leisure activities booked for a given day or time are excluded by law from the 14-day right of withdrawal that otherwise applies to purchases made online (Article 16(l) of Directive 2011/83/EU). Cancelling a booking therefore follows the section above.
10. If you run a venue
Being listed is free. A venue may correct or remove its page at any time. Paid plans are monthly, start on the day of the first booking received through us, and can be stopped at the end of any month. Commission is due on bookings the venue accepted and the guest paid for.
A venue’s first booking through us is free of commission. A venue on its free page that accepts a further booking request starts “Per booking” by doing so — no monthly fee, a share of each paid booking: the page says this, with the share, before the request is accepted.
A venue answers for what it offers: that its page is true, that it holds the permits, qualifications and insurance its activity needs, that it honours the bookings it accepted, and that it gives the guest a receipt or an invoice for the activity.
What guests paid through us for a venue’s bookings is paid out to the venue once a month, for the visits that have taken place, minus our commission, to the bank account the venue gave us. For bookings paid at the venue we invoice our commission.
11. What you may not do
Do not copy the database in bulk, send requests you do not mean, or use the site to contact venues for anything other than a booking.
Do not try to get around the site’s security, overload it, or reach parts of it that are not meant for you. We may refuse requests from, and close the page of, anyone who breaks these terms.
12. Our responsibility
We are responsible for running the site with care. We are not responsible for how a venue provides its activity, nor for losses we could not reasonably foresee. Nothing here limits rights the law gives you as a consumer.
Some activities ask for a minimum age, good health, a skill or particular clothing. The venue says so, and may turn away a guest who does not meet what it asked. Getting to the venue is your own affair.
The site may be out of reach now and then, for maintenance or for reasons we do not control. We do not promise that it is always available or free of mistakes.
13. Who owns what
The design of the site, our texts and the way the guide is put together are ours. Place data from OpenStreetMap and the other open sources stays under its own licences, and so do the photos: the page “Where our data comes from” names them. What a venue adds to its page stays the venue’s; by adding it, the venue allows us to show it on the site, in our newsletter and in our posts.
14. Your data
What we keep about you, why, and for how long is set out on the Privacy page.
The site sets no advertising or analytics cookies. Your language and city are remembered in your own browser only.
15. Questions and complaints
Write to zyagency20@gmail.com: a person reads every message, usually the same working day. If something went wrong at a venue, tell the venue first, then us: we help the two of you find a solution, but the venue is the one that has to put it right.
If we cannot settle a complaint between us, a consumer may turn to the consumer mediation service of the country where they live; in Luxembourg this is the Service national du Médiateur de la consommation.
16. Law
These terms are governed by the law of Luxembourg. If you are a consumer, the mandatory rules of the country where you live still protect you.
If a part of these terms turns out not to be valid, the rest still stands. Where two language versions differ, the English one shows what was meant.